Shipping policy
We require 1–2 business days to process an order. During major holidays, high order volumes, or operational disruptions, dispatch may take 4-6 business days.
Processing time begins once the order is successfully submitted and payment has been authorized. Orders placed on weekends or holidays will begin processing the next business day.
After an order has been shipped, delivery depends on the destination, carrier operations, customs procedures, weather, local delivery conditions, and other factors outside our direct control.
We will send a shipping confirmation containing a tracking number when tracking is available. If you do not receive a tracking number within a reasonable period after your order has been processed, contact us at 111uminateadmin@gmail.com with your order number.
Please ensure that your email address, telephone number, and shipping address are accurate at checkout.
Customers are responsible for providing a complete and accurate shipping address, including the recipient’s full name, street address, apartment or unit number where applicable, city, state, postal code, and a reachable telephone number.
111uminate is not responsible for delays, returned shipments, failed deliveries, or additional shipping costs caused by an incorrect, incomplete, illegible, or outdated address supplied at checkout. If a package is returned due to an incorrect address provided by the customer, additional shipping charges may apply before it can be resent.
If tracking shows that a package was delivered but you cannot locate it, first check with household members, neighbors, building management, and the local carrier office. You should also contact the courier using the tracking information.
Please contact our team with your order number and tracking details (Email: 111uminateadmin@gmail.com) if the package remains missing or materially delayed. We will review the shipment and, where appropriate, assist with a carrier inquiry.
If your package arrives visibly damaged or an item appears defective, please:
- Take clear photographs of the outer package, shipping label, inner packaging, and item.
- Contact 111uminateadmin@gmail.com as soon as possible with the order number and photographs.
- Keep the original packaging and shipping materials until we confirm that they are no longer needed.
- Follow the return, replacement, or refund instructions provided by our admin team.
Depending on the circumstances, we may offer a replacement, refund, return label, or other remedy permitted by applicable law.